Terms & Conditions

1. Acceptance of terms

By accessing or using the Calm Care Pets website and placing any order, you agree to be bound by these Terms & Conditions in full. If you do not agree, you must not use this site or purchase from us. We reserve the right to update these terms at any time without prior notice. Continued use of the site after changes are posted constitutes your acceptance of the revised terms.

2. Products and descriptions

We make reasonable efforts to display product descriptions and images accurately. However, we do not warrant that descriptions are complete, reliable, current, or error-free. Product availability is subject to change without notice. We reserve the right to limit quantities, refuse orders, or discontinue products at any time.

Product images displayed on this site are for illustration purposes only. While we strive to represent each product faithfully, the actual product you receive may differ slightly in appearance, packaging, colour, or labelling from the image shown. Images do not affect the product specification or your statutory rights.

Nothing on this site constitutes veterinary advice. All products are sold as general pet care items only. You are solely responsible for determining whether a product is appropriate for your pet. Always consult a licensed veterinarian before introducing any new supplement, treatment, or product to your pet's routine.

3. Pricing and payment

All prices are listed in US dollars and are subject to change without notice. We reserve the right to correct pricing errors at any time, including after an order has been placed. If a pricing error is discovered on your order, we will notify you and give you the option to proceed at the correct price or cancel your order.

Payment is due in full at the time of purchase. We accept major credit and debit cards. By submitting payment, you represent that you are authorised to use the payment method provided.

4. Orders and fulfilment

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order for any reason, including but not limited to product unavailability, suspected fraud, or errors in product or pricing information. Order confirmation by email does not constitute acceptance; acceptance occurs when the order is dispatched.

Estimated delivery times are provided as a guide only and are not guaranteed. We are not liable for delays caused by carriers, customs, weather, or other circumstances outside our control.

5. Returns and refunds

Please review our Refund Policy for full details. We offer refunds or exchanges on eligible items within 30 days of delivery. Items must be unused and in original packaging. We reserve the right to refuse returns that do not meet these conditions.

6. Limitation of liability

To the fullest extent permitted by applicable law, Calm Care Pets and its owners, employees, and suppliers shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of this site, any products purchased, or any adverse reaction experienced by your pet. This includes but is not limited to damages for loss of profits, goodwill, data, or other intangible losses.

Our total liability to you for any claim arising from a purchase shall not exceed the amount you paid for the specific product giving rise to the claim.

7. No veterinary relationship

Calm Care Pets is a retail store, not a veterinary practice. No information on this site, including product descriptions, FAQs, or any other content, constitutes veterinary advice, diagnosis, or treatment. Use of this site does not create a veterinarian-client-patient relationship. Always seek the advice of a qualified veterinarian for any questions regarding your pet's health.

8. Intellectual property

All content on this site, including text, images, logos, and design, is the property of Calm Care Pets or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any content on this site without our express written permission.

9. Governing law

These terms are governed by and construed in accordance with the laws of the United States. Any disputes arising from these terms or your use of this site shall be subject to the exclusive jurisdiction of the courts of the United States.

10. Contact

If you have questions about these terms, contact us via the Contact page or email us at [email protected].