Privacy Policy

1. Who we are

Calm Care Pets operates the website at calmcarepets.com. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our site or make a purchase.

2. Information we collect

We collect information you provide directly, including:

• Name, email address, and phone number when you place an order or contact us
• Billing and shipping address
• Payment information (processed securely by our payment provider; we do not store card details)
• Order history and correspondence with our support team

We may also collect technical information automatically, including your IP address, browser type, pages visited, and referring URLs, for the purpose of operating and improving the site.

3. How we use your information

We use your information to:

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Respond to your enquiries and support requests
• Comply with legal obligations
• Detect and prevent fraud

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Sharing your information

We share your information only where necessary to operate our business, including with:

• Shipping and fulfilment partners, to deliver your order
• Payment processors, to handle transactions securely
• Service providers who assist with site operation, subject to confidentiality obligations
• Law enforcement or regulatory authorities, where required by law

5. Data retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including for legal, accounting, and dispute resolution purposes. Order records are typically retained for a minimum of 7 years in accordance with applicable law.

6. Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your rights

Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you. To make a request, contact us at [email protected]. We will respond within a reasonable timeframe.

8. Cookies

We may use cookies and similar technologies to operate the site and understand how it is used. You can control cookies through your browser settings. Disabling cookies may affect the functionality of the site.

9. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of the site after changes are posted constitutes your acceptance of the revised policy.

10. Contact

For privacy-related questions, contact us via the Contact page or email [email protected].