Refund Policy

1. Return window

You may request a return or refund within 30 days of the delivery date. Requests made after this period will not be accepted.

2. Eligibility

To be eligible for a return, items must be:

• Unused and in their original condition
• In the original packaging, with seals intact
• Accompanied by proof of purchase (order number or confirmation email)

We do not accept returns on opened consumable products (supplements, chews, liquids, or topical treatments) unless the item arrived damaged or defective. This is for the safety of all customers and their pets.

3. Damaged or incorrect items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at [email protected] with your order number and a photo of the item. We will arrange a replacement or full refund at no cost to you.

4. How to request a return

To initiate a return, contact us via the Contact page or email [email protected] with your order number and reason for return. Do not send items back without first receiving return instructions from us. Items returned without prior authorisation may not be processed.

5. Return shipping

Unless the item is damaged or incorrect, return shipping costs are the responsibility of the customer. We recommend using a tracked shipping method, as we cannot be responsible for items lost in transit.

6. Refund processing

Once we receive and inspect your return, we will notify you of the outcome. Approved refunds are processed to your original payment method within 5–10 business days. Please allow additional time for your bank or card provider to post the credit.

Original shipping charges are non-refundable unless the return is due to our error.

7. Exchanges

We offer exchanges for eligible items of equal or lesser value. If you would like a different product, contact us and we will do our best to accommodate your request, subject to availability.

8. Non-returnable items

The following items cannot be returned or refunded:

• Opened consumable products (supplements, chews, liquids, topical treatments)
• Items returned after the 30-day window
• Items not in original condition or packaging
• Items returned without prior authorisation

9. Contact

Questions about a return or refund? Contact us via the Contact page or email [email protected].